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How We Handle Privacy on Jaya Com

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals, and keep the platform secure. You control your information through your account dashboard, and we explain what we do with it right here.

Account data protectionPayment transaction recordsSupport contact historyDevice session trackingOpt-out controls available
Jaya Com How We Handle Privacy on Jaya Com
PRIVACY CONTACTS

How to Reach Us About Your Data

If you have questions about what we collect, want to update your information, or need to delete your account data, use one of these paths. Our team responds within 24 hours on weekdays and walks you through the process.

Live Chat Open the chat bubble in the bottom corner of any page. Tell the agent you need privacy support and they will escalate your request to the data team immediately.
Email Support Send your privacy question or data request to the support email shown in your account footer. Include your registered phone number so we can verify your identity before making changes.
Account Dashboard Log in and go to Account Settings. You will see options to update your contact details, review your transaction history, and request data export or deletion directly from the interface.
DATA SAFEGUARDS

How We Protect Your Information

We secure payment data with SSL encryption, verify withdrawals with OTP codes sent to your registered phone, and log every account action so you can review activity from your dashboard. We do not share wallet details with marketing partners, and we never send unsolicited messages asking for your PIN or password.

Payment Encryption When you deposit through bKash, Nagad or Rocket, the transaction travels over an encrypted channel. We store only the transaction ID and amount, not your wallet PIN or password.
Session Tracking We log your device type, IP address, and session timestamp each time you log in. You can review this activity from your account security page and flag any unrecognized login attempts.
Cookie Preferences We use cookies to remember your language choice, keep you logged in between visits, and track which games you play most. You can turn off optional cookies in your browser without losing access to the platform.
Data Retention We keep transaction records and account history for the period required by local law in eligible regions. After that window closes, we archive or permanently delete the data based on your account status and regional rules.

Privacy Questions from Bangladesh Players

We collect your phone number, email if you provide one, device type, IP address, and wallet details when you deposit. This information lets us verify your identity, process payments, and keep your account secure.

We share transaction data only with our payment processors and fraud-prevention partners to complete deposits and withdrawals. We do not sell your wallet information to advertisers or third-party marketing companies.

We retain transaction logs and account activity for the period required by local law in supported regions. Once that retention period ends, we archive or delete the records based on your account status and regional requirements.

Yes. Log in to your account dashboard, go to Account Settings, and select the data deletion or account closure option. You can also contact support directly to request full deletion of your information.

We use cookies to remember your login, language preference, and recent game activity. You can disable optional cookies in your browser settings without losing access to the lobby, though you may need to log in more frequently.

We encrypt all payment data with SSL when you deposit via bKash, Nagad or Rocket. We store only the transaction ID and amount on our servers, never your wallet PIN or password, so your payment credentials stay secure.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.